Foschini acknowledges the importance of proactive engagement with all of its stakeholders and in particular, we strive to foster sound relationships between the company and the investment community as a whole. Regular meetings are held with institutional shareholders and investment analysts in order to provide them with timeous and relevant information regarding financial performance and prospects. Executive directors and senior management are accessible to investors and regular meetings are held with local and international shareholders, both current and prospective. Price-sensitive information is distributed via the JSE Limited's SENS and made available simultaneously via the Foschini group website.
A wide array of information is available to our staff via our intranet including our code of ethics, mission and values, HIV/AIDS policy, medical aid information, internal recruitment opportunities, environmental policy and initiatives, reporting of fraud and theft, sexual harassment policy and staff announcements.
Ongoing communication with our suppliers is vital to our sustained access to merchandise and services delivery. In addition, we need to convey to them our required standards regarding ethical conduct and legal compliance. Of increasing importance is our requirement to ascertain their BBBEE-level contributor status in order to ensure that our BBBEE-supplier database is current.
Our primary mans of communication with our identified stakeholders is noted in the table below:
| Stakeholder | Our most frequent means of communication | |
| Institutional shareholders and investment analyst | Regular local and international investor relations meeting with executive directors and senior management. | |
| Shareholders | Via our annual report, SENS announcements, profit announcements, annual general meetings, general meetings, advertising, group website and e-mail | |
| Customers | Via our store and head office staff, customer care callcentre, website, e-mail, SMS, monthly statements, advertising, sponsorships, store promotions and competitions. | |
| Suppliers | Via our store and head office staff, regular site visits, audits and meetings, video-conferencing, requests for general and compliance information and supplier fora. | |
| Community | Via community social investment initiatives (by the group and by staff), meetings with social investment representatives, sponsorships, advertising, website and media releases. | |
| Employees | Via regular staff dialogue and communication sessions, staff breakaways, team-building exercises, notice boards, newsletters, union meetings, training, intranet, e-mail, store visits by senior managers, staff meetings and a quarterly internal magazine. | |
| Government and regulatory authorities | Via ad-hoc formal meetings and written and verbal submissions regarding relevant draft legislation. |
