Group Services

The Group Services division’s mission is to add value to the operations of other divisions by providing expert and streamlined facilities management services so that the other divisions are enabled to achieve operational efficiency and workplace well-being on a cost-effective basis. The division comprises 70 staff members, a number which has been static for some years.

Outsourced suppliers are used extensively, with a focus on those with retail expertise. Benefits are extracted for the group by implementing strict service level agreements across the board and utilising a limited number of suppliers well known to the group. Service level agreements incorporate provisions recognising the uniqueness of the group and addressing its special needs and methodologies.

Once leases for space have been concluded, the Group Services division ensures that the premises are supplied with the necessary fittings and equipment, whether the premises comprise warehouses or offices.

Another function of the division is to ensure that ongoing maintenance of all buildings, plant and equipment takes place. In total, 19 properties are managed on this basis.

These functions include management of the installation and maintenance of all security, fire detection and access control systems, as well as implementing and managing the occupational health and safety programme. From a governance perspective all security and fire evacuation systems are tested on a regular basis. All offices, with the exception of the non-critical Isando property, have back-up power generators. Isando has extended uninterrupted power supply (UPS) battery life.

The Group Services division also attends to the procurement of standardised office automation equipment (printers, copiers, audiovisual), vehicles and capital equipment other than computers.

The fleet department operates within the mandated capital budget, monitors expenditure levels and negotiates volume discounts through approved suppliers.

Monitoring of mailrooms, reception areas, switchboards and store alarms are among the services provided.

Outsourced contractors managed by the division include those providing catering, physical guarding, gardening, architectural, mechanical, electronic and electrical and travel services.