Frequently Asked Questions

  • Insurance > Account Balance Protection Plan
    • Q: Does Account Balance Protection cover my family?
      A:

      Account Balance Protection only covers you, if you have an active and up-to-date TFG store account.

    • Q: What cover does Account Balance Protection provide?
      A:

      Account Balance Protection will settle the outstanding balance under your account with us as at the date of your death (provided you die during the currency of your TFG account), up to a maximum settlement amount of R27 000.

    • Q: Are waiting periods applicable?
      A:

      Yes. There is a 3 month waiting period in the event of your natural death. There is no waiting period for accidental death.

    • Q: Who do I phone when I want to claim?
      A:

      Please contact TFG’s Insurance Claims Department on 0860 000 388, which is a sharecall number.