Frequently Asked Questions

  • Vouchers
    • Q: Do I need to use my account when redeeming an account voucher?
      A:

      Vouchers can be valid on cash and / or account purchases. If its valid on cash purchases, you can use it for cash or account. If its valid on account purchases, you can only use it with an account purchase.

    • Q: Can my expired discount voucher be replaced?
      A:

      All vouchers have a validity date. Expired vouchers cannot be used or replaced.

    • Q: Can anyone use my discount voucher?
      A:

      If the voucher is valid on cash purchases, then anyone can use it. If it is only valid on account purchases, it is linked to your account card and only you can use it when making purchases on your account card. If you replace your account card after the date that the voucher was issued, the voucher will no longer work.

    • Q: Can I use my voucher on sales items?
      A:

      Vouchers are not valid on sale / discounted items unless specifically stated on the voucher.

    • Q: Can I use my voucher on cell phones?
      A:

      Vouchers are not valid on mobile phones unless specifically stated on the voucher.

    • Q: I lost my voucher. Can it be replaced?
      A:

      If the voucher was linked to your account, then you can find it on the Customer Self Service portal (login at www.TFG.co.za). Or you can SMS your ID number to 42909. If not, it cannot be replaced.

    • Q: What are the standard voucher T&C's / terms and conditions?
      A:

      Your voucher:

      May be used on merchandise according to the original voucher offer;

      It may be valid at one or more TFG (Foschini Group) store/s including (@home, @home livingspace, American Swiss, Charles & Keith, Donna-Claire, Duesouth, Exact!, Fabiani, Fashion Express, Foschini, G-start Raw, Hi, Luella, Markham, Matrix, Sportscene, Sterns and Totalsports) according to the original voucher offer;

      Can be valid on cash and / or account purchases as indicated;

      Unless specifically stated, it may not be used on sale goods, reduced or promotional discount merchandise, gift cards, cellphones, airtime or navigational equipment; Is non-transferrable and may not be exchanged for cash; Its saving can only be redeemed once on presentation of this original voucher;

      Only one voucher may be used per purchase. You may not accumulate vouchers or use on multiple purchases. A voucher is not refundable for product returns i.e. if you return an item on which a voucher was redeemed, we will not be able to issue you with a new voucher. However,

      if you want to exchange an item, you may be able to do so at the store manager’s discretion without losing the benefit of the voucher; Cannot be used to pay an account; The voucher cannot be replaced if it has expired

    • Q: Can I use my voucher on either of my store cards?
      A:

      If it is only valid on account purchases, it is linked to your account card and only you can use it when making purchases on one of your account cards. If you replace your account card after the date that the voucher was issued, the voucher will no longer work.