Frequently Asked Questions

  • Club magazines
    • Q: How do I cancel a publishing (club / magazine) product subscription?
      A:

      Call customer service on 0860 576 576 and they will process the cancellation. See related: publishing T&C's

    • Q: If I see my name in the magazine how do I claim my prize?
      A:

      You can call Customer Services and they will transfer you to the relevant magazine's assistant and coordinator.

    • Q: How do I apply for a bursary?
      A:

      Fnd the application form online at www.tfgclubmagazine.co.za or email damelin@tfg.co.za and we will send you an application form. The T's & C's for Club bursaries can also be found at www.tfgclubmagazine.co.za

    • Q: How do I enter the Club competitions?
      A:

      As a Club subscriber you are automatically entered into certain monthly competitions and other competitions can be entered via SMS. Details can be found inside your monthly copy of Club magazine.

    • Q: How do I subscribe to Club magazine?
      A:

      You can subscribe on www.tfg.co.za on your PC, tablet or phone by logging in and selecting the 'magazines' tab. Or you can contact our customer services or you can contact the Club call centre directly by calling 021 937 4429

    • Q: Are there any requirements in order to become a subscriber?
      A:

      Yes. You need to be a valid TFG account holder and payments must be up to date.

    • Q: Where can I find more information about the publications available and their associated benefits?
      A:

      On our website www.tfgclubmagazine.co.za or by phoning Customer Services or phoning 021 937 4429

    • Q: Are the magazines only available in English?
      A:

      Yes

    • Q: Where do I find details on how to make use of my benefits?
      A:

      All numbers are available on the benefits page of your monthly magazine.

    • Q: Can I receive more than one of the same magazine a month?
      A:

      Only Kids Superclub magazine. The current system does not allow for this for other publications. However, if you have more than one TFG account card, you can have one subscription per card (i.e. if you have a Markham and a Foschini card, you can have one subscription on your Markham card and the other on your Foschini card).

    • Q: What is the difference between Club and Platinum Club?
      A:

      Platinum Club includes a R10 000 death benefit and up to R10,000 account settlement.

      As a Platinum Club member you also stand a chance to win a car every month and have access to the Platinum Club discount mall for amazing lifestyle, wellness, eating out and entertainment discounts.

      Platinum Club includes all the benefits of Club including the Superdraw, grocery vouchers and more.

      Platinum Club is charged at R30. Club alone excludes the Platinum Club benefits and is charged at R20.90.

    • Q: Can I request a free sample magazine?
      A:

      Yes - call customer services on 0860 576 576 and they will transfer you to the marketing coordinator for that magazine