Frequently Asked Questions

  • TFG Rewards > About the Programme
  • TFG Rewards > Outside of RSA
    • Q: Is the Rewards programme available in all countries where The Foschini Group (TFG) has stores?
      A:

      The Rewards programme will be available in all TFG stores in South Africa, Namibia, Lesotho, Swaziland and Botswana.

    • Q: I shop in two of the countries where The Foschini Group (TFG) has stores where Rewards programme is available. Will I be able to earn and redeem Rewards vouchers in both countries?
      A:

      If you shop in multiple countries, you need to register separately in each country. You can only use your Rewards card (or account card registered for Rewards) in the country in which it was issued. Rewards vouchers can only be redeemed in the country in which they are issued.

  • TFG Rewards > Account and Lay-By Customers
    • Q: I have an account at The Foschini Group (TFG). Can I earn and redeem Rewards vouchers on account purchases?
      A:

      From 1 November 2012, provided you have registered for the Rewards programme, you can earn and redeem vouchers on ALL account and cash purchases.

    • Q: I have an account at The Foschini Group (TFG) but also have a Rewards card which was issued before 1 November 2012. What happens now?
      A:

      All TFG account customers who registered for our cash Rewards programme will automatically have their TFG account cards registered for Rewards. You can use your TFG account card to earn and redeem Rewards vouchers in account or cash sales. You can continue to use your Rewards card for cash purchases only. Any vouchers issued to you will be available to be redeemed using either your account or cash Rewards card.

    • Q: I have an account at The Foschini Group (TFG) and want to register for the Rewards Programme, how do I do this?
      A:

      Signing up for the Rewards programme is simple! All you have to do is click on Register for TFG Rewards you will be registered immediately. You can then start shopping and earning Reward vouchers straight away for cash or account purchases.

    • Q: I have an account at The Foschini Group (TFG) and I tried to register for Rewards but I couldn't. Why not?
      A:

      To enquire further please contact our customer  services department on 0860 576 576

    • Q: Can I use my cash Rewards card to earn rewards on account purchases?
      A:

      No.

    • Q: I have accounts at more than one of The Foschini Group (TFG) stores. Do I need to register them each separately?
      A:

      When you register any one of your TFG account cards, the other cards are automatically registered for Rewards, so you only need to register once. Vouchers issued to any one of your account cards can be redeemed using any of your account cards.

    • Q: I have an account at The Foschini Group (TFG) and I want to register for the Rewards programme. Do I need a separate Rewards card, or do I just need my TFG account card?
      A:

      You only need your TFG account card. You can use it to earn and redeem Rewards vouchers when you make account or cash purchases.

    • Q: I have a lay-by account at The Foschini Group (TFG). Can I register for the Rewards programme?
      A:

      You can register for a cash Rewards card, which you can use to earn or redeem Rewards vouchers for cash purchases. You cannot earn or redeem Rewards vouchers for lay-by purchases.

    • Q: My spouse has an account at The Foschini Group (TFG) and I have a secondary card on my spouse's account. Can I register for the Rewards programme?
      A:

      Your spouse needs to register the TFG account card for the Rewards programme, but your secondary card will be automatically linked to your spouse's account card. All vouchers issued to either card are available to be redeemed by either card.

    • Q: I have an account at The Foschini Group (TFG) which has been registered for the Rewards programme and my child has a secondary card on my account. Can my child earn and redeem Rewards vouchers?
      A:

      Yes, when you register your TFG account card for the Rewards programme, secondary cards are automatically linked to your TFG account card and can earn and redeem Rewards vouchers.

    • Q: I want to apply for an account at one of The Foschini Group (TFG) stores. Will I be able to register for the Rewards programme?
      A:

      Once your TFG account application has been approved, you will be issued with a TFG account card in store. At the same time, (except for lay-by accounts) the cashier will ask you if you would like to be registered for the Rewards programme. If you do, you will be registered immediately and you will be issued with Rewards vouchers for your purchases.

    • Q: Do I have to have my TFG account card with me to earn or redeem Rewards vouchers?
      A:

      You need to bring your TFG account card with you to the store to earn or redeem Rewards vouchers. However, provided you have your ID document or passport with you and with the store manager's approval, you will be able to purchase to earn or redeem Rewards vouchers if you don't have your card with you.

    • Q: I do not have an account at The Foschini Group (TFG) and want to register for the Rewards Programme, how do I do this?
      A:

      Signing up for the Rewards programme is simple! All you have to do is click on Register for TFG Rewards and submit your details. You will be registered immediately. All you have to is go to any TFG store to activate your card & then you can start shopping and earning Reward vouchers straight away for cash or account purchases.

    • Q: I have an account at The Foschini Group (TFG) which is registered for the Rewards Programme. I would like to have a separate Rewards card for my cash purchases. Can I get one?
      A:

      You can use your TFG account card to earn and redeem Rewards vouchers in account or cash sales, so you don't need a separate card for cash purchases. However, if you would prefer to have a separate card to use for cash purchases only, then you need to come into any TFG store and request that you be issued with a cash Rewards card.

  • TFG Rewards > Cards
    • Q: I lost my Rewards Card. Can you replace it for me and what will happen to the Rewards vouchers I earned with the old Rewards card?
      A:

      Yes, we can replace your Rewards card in any TFG store, however, there will be a replacement fee charged. You will need to bring your proof of identity with you. All Rewards vouchers you earned with the old Rewards card will be available to your new Rewards card.

    • Q: Why do I need to have my Rewards card with me to redeem vouchers?
      A:

      In order to make sure that Rewards vouchers issued to you can only be redeemed by you, you need to have your Rewards card with you and it must be swiped. The cashier is unable to type the number in.

    • Q: I want to buy something but I don't have my Rewards Card with me. Will I still earn my next Reward?
      A:

      Unfortunately not. Your Rewards card must be swiped in store as part of the purchase transaction in order to earn Rewards vouchers.

    • Q: My Rewards Card is damaged and does not swipe properly. Can I still use it?
      A:

      Damaged Rewards cards can't be used to earn or redeem Rewards vouchers. The cashier will replace the Rewards card for you in store.

  • TFG Rewards > Communication
    • Q: My cell number has changed and I am no longer getting my Rewards vouchers SMS'd to me. What do I need to do to get the cell number updated?
      A:

      You can provide us with the updated details either by visiting any of our TFG stores, or by contacting customer services on 0860 576 576.

    • Q: My friend who is registered for The Foschini Group (TFG) Rewards programme gets an SMS every time a Rewards voucher is issued, but I don't. What do I need to do to get an SMS?
      A:

      You need to provide us with your cell number and permission to contact you for Rewards marketing purposes. You will then receive an SMS every time a Rewards voucher is issued to you. You can give us these details either by visiting any of our TFG stores, or by contacting customer services on 0860 576 576.

    • Q: I no longer want to receive Rewards voucher SMS messages. What do I need to do?
      A:

      There are a number of options: You can reply to one of the SMS's with the word “STOP”. You can visit any TFG store and ask them to change your Rewards marketing permissions to “NO”. You can phone customer services on 0860 576 576 or send them an email on customerservices@tfg.co.za . Remember to include your name, card number and ID number and ask them to change your Rewards marketing permissions to “NO”.

    • Q: I made a cash purchase but didn't have my Rewards card with me. Is it possible to still receive a voucher after the purchase was made?
      A:

      You need to bring your Rewards card to the store with you for the cashier to swipe in a cash sale in order to receive or redeem Rewards vouchers. Unfortunately Rewards vouchers can't be issued after the purchase was made.

  • TFG Rewards > Lost, stolen or expired vouchers
    • Q: I lost my paper Rewards voucher. Can I still redeem the voucher?
      A:

      As long as you have your Rewards card or TFG account card with you, you don't need to have the paper copy of the Rewards voucher if you want to redeem it. Just tell the cashier you have a voucher you want to redeem and they will be able to look the details up on the system and process the sale without having to print a copy.

    • Q: I lost my paper Rewards voucher. I don't want to redeem it now, but would like another copy. What must I do?
      A:

      Visit any of our stores and ask the cashier to print a copy of the Rewards voucher for you. (Cashiers will not be able to print copies of competition or third party vouchers.)

    • Q: I deleted my Rewards voucher SMS in error. I would like to receive another SMS. What must I do?
      A:

      Visit any of our stores and ask the cashier to send you an SMS of the Rewards voucher. Or you can phone customer services on 0860 576 576 and ask them to send you an SMS of the Rewards voucher. (We are unable to SMS copies of competitions or third party vouchers.)

    • Q: I keep forgetting to use my Rewards vouchers and by the time I get to the store they have expired. What can I do?
      A:

      If you give us your cell number and permission to contact you for Rewards marketing purposes, we will send you reminder SMS messages before your Rewards vouchers expire. To update your details, either ask the cashier at any of our stores, or contact customer services on 0860 576 576.

  • TFG Rewards > About the rewards and vouchers
    • Q: I don't like the Rewards voucher I received. Can I have a different one?
      A:

      We can't replace Rewards vouchers issued to you with other Rewards vouchers. Rewards vouchers are automatically generated when you purchase, very much like a lucky draw.

    • Q: Can I choose which Rewards voucher I get?
      A:

      Rewards vouchers are automatically generated when you purchase, very much like a lucky draw.

    • Q: Can you tell me which Rewards voucher I will get if I buy a particular item?
      A:

      Rewards vouchers are automatically generated when you purchase, very much like a lucky draw.

    • Q: How do I know what vouchers are available to me?
      A:

      You can click on view vouchers, contact our customer services or

    • Q: How can I check what vouchers I have on my card?
      A:

      Click on the view vouchers tab and all current vouchers will be listed.

    • Q: My Rewards voucher expired last week. Can I still redeem it?
      A:

      You cannot redeem expired Rewards vouchers.

    • Q: I am not sure what Rewards I have available to me. How can I find out?
      A:

      You can go into any TFG store, ask the cashier to swipe your card at the checkout and view your unredeemed vouchers. Or you can phone Customer Services on 0860 576 576 and ask them to lookup your unredeemed vouchers.

    • Q: I want to buy something and your store is off-line. Will I still get issued with a Rewards voucher?
      A:

      You will receive a printed docket informing you that the store is off-line and that your Rewards voucher will be SMS'd to you as soon as the store is back on line, provided you have given us your cell number and permission for us to contact you for Rewards marketing. If not, your voucher will still be issued and available for you to when you next visit a TFG store. You can also contact customer services on 0860 576 576 to ask them to advise you what Rewards voucher has been issued to you. (Rewards vouchers are only generated when the store is back on-line, so this could take some time.)

    • Q: I made two purchases on the same day in your store but I didn't receive a voucher on the last sale. Why?
      A:

      You will only be issued with one Rewards voucher per TFG Retail store per day. However, if you receive a Rewards voucher and redeem it in the same store on the same day, you will be issued with another Rewards voucher.

    • Q: I wanted to redeem a Rewards voucher, but when I took the items to the cashier, I was unable to use the voucher for the items I was purchasing. Why is that?
      A:

      Rewards vouchers issued to you will have the details of what you need to purchase in order to redeem the item. Sometimes you have to spend a certain value, other times you need to buy specific product. Generally, unless otherwise specified on the docket, Rewards vouchers can't be used when purchasing marked down or discounted items, airtime, cellular or navigational items. Vouchers also can't be used for purchasing gift cards or on service items such as repairs.

    • Q: I always only shop at one of The Foschini Group (TFG) stores. I keep getting Rewards vouchers for other TFG stores. Why?
      A:

      The Rewards voucher is being issued to you as an incentive to purchase at one of our other TFG brands. We have 18 different brands, with many exciting, different products on offer.

    • Q: If I return an item that I purchased using a Rewards voucher will I get a replacement Rewards voucher?
      A:

      Unfortunately a voucher is not refundable for product returns. So if you return an item on which a voucher was redeemed, we cannot issue a new Rewards voucher. However, if you want to exchange an item, you may be able to do so without losing the benefit of the Rewards voucher, but only at the store manager's discretion.

    • Q: I have a cash Rewards card and now want to apply for an account at one of The Foschini Group (TFG) stores. What will happen to the vouchers that were issued against my cash Rewards card?
      A:

      When your account application is approved and you are issued with a TFG account card, it will be automatically linked to your cash Rewards card. All vouchers that were issued to the cash Rewards card will now be available to be used with either card. (Cash Rewards cards can only be used for cash purchases, whereas your new TFG account card can be used to earn or redeem Rewards vouchers in cash or account purchases.)