Frequently Asked Questions

  • Gift card
    • Q: My gift card was lost / stolen, can you replace it?
      A:

      Gift cards are the same as cash therefore lost or stolen cards cannot be replaced

    • Q: How long does a gift card last?
      A:

      Gift cards will expire 3 years after the last transaction. Each time a Customer transacts with their Gift Card, the 3 years starts again. You can check the amount on the card and its expiry date in any TFG store, or by calling Customer Service: 0860 576 576.

    • Q: Can I check my gift card balance?
      A:

      Yes, you can check it in any TFG store or by calling customer service on 0860 576 576.

    • Q: How I pay for a gift card?
      A:

      Gift cards can be purchased for cash (cash, credit card, debit card, RCS card) or on a TFG account.

    • Q: Can I increase / top-up the value of the gift card?
      A:

      Normal gift cards purchased can be topped-up (you can deposit money into your Gift Card/s to increase the value of the card). If you receive a gift card in a competition or promotional (from Head Office) it cannot be topped up and will expire on a specific date

    • Q: Can I use my discount voucher with my gift card?
      A:

      No discounts apply to gift cards

    • Q: Is there a minimum or maximum value I can load onto a gift card? What values of gift cards can I purchase?
      A:

      Any value can be loaded onto a gift card (minimum of R50 and maximum of R5 000)

    • Q: Can I use my gift card to pay my account? Or exchange it for cash?
      A:

      Gift Cards cannot be used to reduce a balance on a TFG or RCS account and cannot be exchanged for cash

    • Q: Can I use a gift card in Namibia, Botswana, Lesotho, Zambia, Nigeria, Swaziland or Mozambique?
      A:

      No, gift cards can only be purchased and redeemed in South African TFG stores

    • Q: Can I get change if the item I'm purchasing is less than the value of on the gift card?
      A:

      No, change for any value remaining on a gift card cannot be given

    • Q: Can I return a gift card?
      A:

      Unfortunately not. The purchase of a gift card cannot be refunded i.e. you cannot change your mind about purchasing a gift card

    • Q: Can I return an item purchases with a gift card?
      A:

      Yes, the amount will be credited to a gift card for you to use again for the returned purchase.