Frequently Asked Questions

  • Insurance > Account benefits
    • Q: Can I cover my whole family with Account Benefits?
      A:

      Account Benefits only has a personal plan option, meaning it only covers the main account holder.

    • Q: If I am retrenched, am I able to make a claim with Account Benefits.
      A:

      No. Account Benefits only has a death cover, account settlement (in the event of death), lost card protection and SMS alert, it does not cover you in the event of your retrenchment.

    • Q: Do I have the option to be charged more for Account Benefits so that the payout for the death cover and account settlement can increase?
      A:

      No, there is a standard rate that everyone pays and payouts are also standard.

    • Q: Can I take out Account Benefits if I already have other funeral covers with TFG (The Foschini Group)?
      A:

      Yes you can.

    • Q: Most insurance products lapse at the age of 65, is this the case for Account Benefits as well?
      A:

      No. Account Benefits does not lapse when you reach 65 years of age.

    • Q: What is the waiting period before I can submit a claim for Account Benefits?
      A:

      There is no waiting period.