Frequently Asked Questions

  • Insurance > Cellphone
    • Q: Can I insure a mobile phone that I bought from a store that is not part of TFG?
      A:

      No, we only insure mobile phones that are bought from stores that are part of TFG (The Foschini Group).

    • Q: How many days do I have to insure my new mobile phones?
      A:

      30 days from date of purchase.

    • Q: Do I pay an excess when claiming?
      A:

      Please see the table below for excess payable on total loss, theft or beyond economic repair:

       

      Band 1

      Band 2

      Bands 3 to 7

      1st claim

      R 50

      R 150

      R 250

      2nd claim within 12 months of first claim

      R 100

      R 300

      R 500

      3rd claim within 12 months of first claim

      R 500

      R 500

      R 700


      Please see the table below for excess payable on partial damage (repairable damage or breakdown):

       

      Band 1

      Band 2

      Bands 3 to 7

      1st claim

      R 50

      R 150

      R 250

      Further claims within 12 months of first claim

      R 300

      R 300

      R 500

    • Q: How do I cancel my insurance?
      A:

      You may give us a 30 days written notice by contacting our Customer Services on the number 0860 576 576 or you can contact Finrite Administrators on 0861 663 266.

    • Q: When does my cover cancel?
      A:

      When your account is in arrears, or when you no longer have an account with us, or on your request.

    • Q: What do I do in the event of a claim?
      A:

      In the event of loss or theft you must blacklist your phone with your Service Provider (i.e. MTN, Vodacom or Cell C) and obtain an ITC reference number, before reporting the matter to SAPS.

      The loss or theft must be reported to the SAPS within 48 hours of loss or theft and you must obtain a SAPS case number. Then visit one of our nearest stores and request a claim form. Once the claim form is completed, the claim documentation (i.e. the SAPS case number, ITC reference number, sworn affidavit and proof of purchase) will be faxed or scanned by our store staff to Finrite Administrators. Claims must be submitted within 30 days of the date of loss, theft or damage.

      In the event of damage, you must report the matter to SAPS (within 48 hours of the damage occurring) and you will need to sign a sworn affidavit setting out how the damage occurred. A SAPS case number is not required in the event of a damage claim. Then visit one of our closest stores and fill out a claim form. Once this form is completed the store staff will fax or scan the claim form and sworn affidavit to Finrite Administrators.

    • Q: How do I follow up on the progress of a claim?
      A:

      You may contact Finrite Administrators on the number 0861 663 266.

    • Q: What happens if I skip (i.e. don't pay) an account payment?
      A:

      If you skip an account payment, you will not be covered in the event of a claim.

    • Q: Who is the underwriter of the product?
      A:

      Guardrisk Insurance Company Limited.

    • Q: When will I not be covered?
      A:

      If your account is in arrears; If you no longer have an account with us; If the mobile phone is lost, stolen or damaged while in the possession of someone other than the user specified in the Policy Schedule. Please read the Policy for all of the exclusions (i.e. what is not covered and instances where the loss, theft or damage will not be covered.)