Frequently Asked Questions

  • TFG Rewards > Cards
    • Q: I lost my Rewards Card. Can you replace it for me and what will happen to the Rewards vouchers I earned with the old Rewards card?
      A:

      Yes, we can replace your Rewards card in any TFG store, however, there will be a replacement fee charged. You will need to bring your proof of identity with you. All Rewards vouchers you earned with the old Rewards card will be available to your new Rewards card.

    • Q: Why do I need to have my Rewards card with me to redeem vouchers?
      A:

      In order to make sure that Rewards vouchers issued to you can only be redeemed by you, you need to have your Rewards card with you and it must be swiped. The cashier is unable to type the number in.

    • Q: I want to buy something but I don't have my Rewards Card with me. Will I still earn my next Reward?
      A:

      Unfortunately not. Your Rewards card must be swiped in store as part of the purchase transaction in order to earn Rewards vouchers.

    • Q: My Rewards Card is damaged and does not swipe properly. Can I still use it?
      A:

      Damaged Rewards cards can't be used to earn or redeem Rewards vouchers. The cashier will replace the Rewards card for you in store.