Frequently Asked Questions

  • TFG Rewards > Communication
    • Q: My cell number has changed and I am no longer getting my Rewards vouchers SMS'd to me. What do I need to do to get the cell number updated?
      A:

      You can provide us with the updated details either by visiting any of our TFG stores, or by contacting customer services on 0860 576 576.

    • Q: My friend who is registered for The Foschini Group (TFG) Rewards programme gets an SMS every time a Rewards voucher is issued, but I don't. What do I need to do to get an SMS?
      A:

      You need to provide us with your cell number and permission to contact you for Rewards marketing purposes. You will then receive an SMS every time a Rewards voucher is issued to you. You can give us these details either by visiting any of our TFG stores, or by contacting customer services on 0860 576 576.

    • Q: I no longer want to receive Rewards voucher SMS messages. What do I need to do?
      A:

      There are a number of options: You can reply to one of the SMS's with the word “STOP”. You can visit any TFG store and ask them to change your Rewards marketing permissions to “NO”. You can phone customer services on 0860 576 576 or send them an email on customerservices@tfg.co.za . Remember to include your name, card number and ID number and ask them to change your Rewards marketing permissions to “NO”.

    • Q: I made a cash purchase but didn't have my Rewards card with me. Is it possible to still receive a voucher after the purchase was made?
      A:

      You need to bring your Rewards card to the store with you for the cashier to swipe in a cash sale in order to receive or redeem Rewards vouchers. Unfortunately Rewards vouchers can't be issued after the purchase was made.