Frequently Asked Questions

  • TFG Rewards > Lost, stolen or expired vouchers
    • Q: I lost my paper Rewards voucher. Can I still redeem the voucher?
      A:

      As long as you have your Rewards card or TFG account card with you, you don't need to have the paper copy of the Rewards voucher if you want to redeem it. Just tell the cashier you have a voucher you want to redeem and they will be able to look the details up on the system and process the sale without having to print a copy.

    • Q: I lost my paper Rewards voucher. I don't want to redeem it now, but would like another copy. What must I do?
      A:

      Visit any of our stores and ask the cashier to print a copy of the Rewards voucher for you. (Cashiers will not be able to print copies of competition or third party vouchers.)

    • Q: I deleted my Rewards voucher SMS in error. I would like to receive another SMS. What must I do?
      A:

      Visit any of our stores and ask the cashier to send you an SMS of the Rewards voucher. Or you can phone customer services on 0860 576 576 and ask them to send you an SMS of the Rewards voucher. (We are unable to SMS copies of competitions or third party vouchers.)

    • Q: I keep forgetting to use my Rewards vouchers and by the time I get to the store they have expired. What can I do?
      A:

      If you give us your cell number and permission to contact you for Rewards marketing purposes, we will send you reminder SMS messages before your Rewards vouchers expire. To update your details, either ask the cashier at any of our stores, or contact customer services on 0860 576 576.