Frequently Asked Questions

  • TFG Rewards > About the rewards and vouchers
    • Q: I don't like the Rewards voucher I received. Can I have a different one?
      A:

      We can't replace Rewards vouchers issued to you with other Rewards vouchers. Rewards vouchers are automatically generated when you purchase, very much like a lucky draw.

    • Q: Can I choose which Rewards voucher I get?
      A:

      Rewards vouchers are automatically generated when you purchase, very much like a lucky draw.

    • Q: Can you tell me which Rewards voucher I will get if I buy a particular item?
      A:

      Rewards vouchers are automatically generated when you purchase, very much like a lucky draw.

    • Q: How do I know what vouchers are available to me?
      A:

      You can click on view vouchers, contact our customer services or

    • Q: How can I check what vouchers I have on my card?
      A:

      Click on the view vouchers tab and all current vouchers will be listed.

    • Q: My Rewards voucher expired last week. Can I still redeem it?
      A:

      You cannot redeem expired Rewards vouchers.

    • Q: I am not sure what Rewards I have available to me. How can I find out?
      A:

      You can go into any TFG store, ask the cashier to swipe your card at the checkout and view your unredeemed vouchers. Or you can phone Customer Services on 0860 576 576 and ask them to lookup your unredeemed vouchers.

    • Q: I want to buy something and your store is off-line. Will I still get issued with a Rewards voucher?
      A:

      You will receive a printed docket informing you that the store is off-line and that your Rewards voucher will be SMS'd to you as soon as the store is back on line, provided you have given us your cell number and permission for us to contact you for Rewards marketing. If not, your voucher will still be issued and available for you to when you next visit a TFG store. You can also contact customer services on 0860 576 576 to ask them to advise you what Rewards voucher has been issued to you. (Rewards vouchers are only generated when the store is back on-line, so this could take some time.)

    • Q: I made two purchases on the same day in your store but I didn't receive a voucher on the last sale. Why?
      A:

      You will only be issued with one Rewards voucher per TFG Retail store per day. However, if you receive a Rewards voucher and redeem it in the same store on the same day, you will be issued with another Rewards voucher.

    • Q: I wanted to redeem a Rewards voucher, but when I took the items to the cashier, I was unable to use the voucher for the items I was purchasing. Why is that?
      A:

      Rewards vouchers issued to you will have the details of what you need to purchase in order to redeem the item. Sometimes you have to spend a certain value, other times you need to buy specific product. Generally, unless otherwise specified on the docket, Rewards vouchers can't be used when purchasing marked down or discounted items, airtime, cellular or navigational items. Vouchers also can't be used for purchasing gift cards or on service items such as repairs.

    • Q: I always only shop at one of The Foschini Group (TFG) stores. I keep getting Rewards vouchers for other TFG stores. Why?
      A:

      The Rewards voucher is being issued to you as an incentive to purchase at one of our other TFG brands. We have 18 different brands, with many exciting, different products on offer.

    • Q: If I return an item that I purchased using a Rewards voucher will I get a replacement Rewards voucher?
      A:

      Unfortunately a voucher is not refundable for product returns. So if you return an item on which a voucher was redeemed, we cannot issue a new Rewards voucher. However, if you want to exchange an item, you may be able to do so without losing the benefit of the Rewards voucher, but only at the store manager's discretion.

    • Q: I have a cash Rewards card and now want to apply for an account at one of The Foschini Group (TFG) stores. What will happen to the vouchers that were issued against my cash Rewards card?
      A:

      When your account application is approved and you are issued with a TFG account card, it will be automatically linked to your cash Rewards card. All vouchers that were issued to the cash Rewards card will now be available to be used with either card. (Cash Rewards cards can only be used for cash purchases, whereas your new TFG account card can be used to earn or redeem Rewards vouchers in cash or account purchases.)