Frequently Asked Questions

  • Airtime > OTB/Credit
    • Q: Why is my airtime credit only a portion of my credit limit?

      Aligned to being a being a responsible lender, TFG does not want to overcommit customers. Remember that the full airtime value becomes due within the month and will be added to your instalment.

    • Q: How can I increase my Airtime credit allocation?

      You cannot while we are still in Beta phase. However, We will be introducing additional features on an ongoing basis, incuding the ability to review your airtime credit and adjust this based on your airtime usage and based on responsible use of your account.

    • Q: Will the airtime purchase increase my installment due?

      Yes, all airtime purchases will be added to your instalment, due by the 1st of the following month.