Frequently Asked Questions

  • Airtime > Purchasing Airtime
    • Q: I bought from the incorrect supplier, can I swop it to Cell C; Vodacom etc.
      A:

      No, we suggest that you forward or swop it with a friend or relative as we are unable to make any changes on bought airtime.

    • Q: My airtime that I have just bought never updated onto my cellphone.
      A:

      Re-send sms or Re-issue voucher

    • Q: Does airtime purchases reflect immediately off my balance
      A:

      Yes

    • Q: Can I purchase airtime on all my Foschini Group accounts.
      A:

      No, only on one of your accounts.

    • Q: On what plans can I purchase airtime?
      A:

      Plan 21 - where payment of the full purchase value is due the 1st if the following month.