Frequently Asked Questions

  • Airtime > Statement Queries
    • Q: I see an airtime purchase was made on my account but I didn't make the purchase. What process must I follow to have it removed?
      A:

      You will need to complete a Disputed Purchase Declaration form in store and get Affidavit from Police station. Please call customer service on 0860 576 576

    • Q: Is there a charge for buying airtime?
      A:

      Yes there is a transaction fee of R1.50 charged for processing the transaction on your mobile and TFG store account.