Frequently Asked Questions

  • Policies and Codes
    • Q: What is The Foschini Group’s (TFG) internal complaints handling process?
      A:

      Below is a link to the complaints handling process at TFG: /foschinigrp/applications/foschinigrp/custom/TFG-Internal-Complaints-Handling-Process.pdf

    • Q: Does TFG subscribe to the Consumer Goods and Services Industry Code and the Consumer Goods and Services Ombud Scheme?
      A:

      Yes, TFG is bound by the Consumer Goods and Services Industry Code and is a participant in the Consumer Goods and Services Ombud Scheme.

    • Q: Where can I get a copy of the consumer goods and services code?
      A:

      Download a copy of the consumer goods and services code here