Get rewards every time you shop

TERMS AND CONDITIONS FOR TFG’S REWARDS PROGRAMME:

ACCEPTANCE

1. The Foschini Group’s (“TFG”) Rewards Programme (“Rewards”) is a customer rewards programme providing benefits to customers of TFG.

2. Rewards may only be used in accordance with these terms and conditions (“Terms”).

3. These Terms may be updated from time to time. Please visit our website at www.tfg.co.za for the latest Terms. You will be bound by any updated Terms.

4. We reserve the right to cancel the Rewards programme at any time. In such an event, we will honour all valid, non-expired Vouchers.

5. Vouchers will be issued in our sole discretion. We do not guarantee what Voucher you will receive, and you may not request a different Voucher, or obtain a second Voucher at the time of purchase.

ELIGIBILITY FOR REWARDS

1. TFG account card holders are automatically registered on Rewards.

2. Cash customers who wish to become a member of Rewards must be 18 years or older, and must provide us with all requested relevant information.

3. Rewards is currently offered, or will be offered, in selected TFG stores throughout Africa, and is managed by the following companies:

a) South Africa - Foschini Retail Group (Pty) Ltd, Registration No. 1988/007302/07
b) Namibia - Fashion Retailers (Pty) Ltd, Registration No. 821
c) Botswana - Foschini (Botswana) (Pty) Ltd, Registration No.811/1970
d) Lesotho - Foschini (Lesotho) (Pty) Ltd, Registration No.80/56
e) Swaziland - Foschini (Swaziland) (Pty) Ltd, Registration No. 117/1980
f) Zambia – Fashion Retailers (Zambia) Limited – Registration No. 84431
g) Ghana – The Foschini Group Ghana Limited – Registration No. CS323952013
h) Kenya – The Foschini Group Kenya Limited – Registration No. CPR/2015/189517.

HOW CASH CUSTOMERS CAN JOIN TFG REWARDS

1. Registration for non-account holders is quick and simple:

a. register at the till point of any TFG store, collect your cash Rewards card and activate immediately or;
b. register online at https://www.tfg.co.za/rewards-and-more and collect your card in store to activate.

2. Joining is free, and no annual membership fee is required.

RULES ON EARNING TFG REWARDS BENEFITS

1. Rewards in the form of a promotional voucher (“Voucher”) will be earned at the following TFG stores (not all stores trade in each country): @home, @home livingspace, American Swiss, Charles & Keith, Donna, Duesouth, Exact, Fabiani, The Fix, Foschini, G-Star Raw, Hi, Markham, Mat & May, Foschini Kids, Next Kids, Collette, Sodabloc, Sportscene, Sterns, and Totalsports. We reserve the right to add or remove any TFG store/s participating in Rewards in our sole discretion.

2. You will earn a Voucher every time you buy in store or online:

a. to earn a Voucher in store, swipe your TFG account card or cash Rewards card (collectively called the “Card”), or provide your ID number at the till point (for cash purchases only).
b. to a earn Vouchers online, sign up/register on TFG.co.za or any TFG brand’s website using your cash Rewards card number to link your cash Rewards card to your profile, and ensure that you are logged into this profile when making any online purchases.TFG account customers will automatically earn Vouchers on online purchases using their TFG account card.

3. Vouchers are earned every time that you make a purchase in a TFG store and the Voucher is redeemable on your next purchase.

4. Vouchers will be:

a. loaded on your Card; and
b. sent to you by SMS; and
c. printed on your till slip at store purchases.

5. When a store is off-line, we will send you a SMS voucher once the store is on-line again, or you can view your Voucher at the till point, or on the TFG app.

6. If exclusive Rewards promotional offers are available in store, these will be available to you at the time of making your purchase, and any discount value, if applicable, will be split across all qualifying items on promotion.

7. You will not receive a Voucher:

a. if you have already received a Voucher from the same TFG brand in the last 24 hours; or
b. if you are purchasing on lay-by.

RULES ON THE USE OF REWARDS BENEFITS

1. Vouchers can be redeemed by requesting the staff at the till point to apply any Vouchers linked to your Card, or alternatively by supplying them with a Voucher number.

2. Vouchers may:

a. only be redeemed in the country of issue;
b. only be used once and only one Voucher may be redeemed per purchase;
c. not be accumulated, and multiple Vouchers may not be used for one purchase;
d. not be used when purchasing the following goods, unless specifically indicated on your till slip:

i. marked down or discounted items;
ii. airtime, cellular or navigational items;
iii. TFG gift cards;
iv. service items (e.g. repairs).

4. A Voucher is not refundable if you return the product that was purchased with the Voucher. However, if you want to exchange an item, the store manager may use his/her discretion to allow you to do so without losing the benefit of your Voucher.

5. All Vouchers have expiry dates that will not be extended. If you do not use the Voucher before the expiry date you will lose the benefit of the Voucher.

6. You may receive a reminder SMS when a Voucher is about to expire.

7. Vouchers may only be redeemed with the Card that they are linked to.

LOST VOUCHER

1. Most vouchers cannot be lost as they are loaded to your card. Any Vouchers not loaded to your card can be viewed by SMS’ing your ID number to 42909.

2. Lost Vouchers for free gifts and services or for external suppliers outside of TFG cannot be replaced.

3. Stolen (used) Vouchers unfortunately cannot be replaced.

LOST CARDS

1. Lost or stolen cash Rewards cards can be replaced in-store for a fee, which fee must be paid in full before a new cash Rewards card can be issued and further Rewards can be earned or redeemed.

2. Cash Rewards customers need not replace a lost card if they do not wish to as they can provide their ID number at a till point and still earn and redeem Vouchers.

YOUR PERSONAL INFORMATION

1. Your personal information:

a. is collected for the purpose of administering the Rewards Programme, and will only be shared with companies outside of TFG as set out below;
b. will never be given by TFG to any company that is not part of TFG unless we are marketing to you via a third party;
c. will only be kept for as long as it’s required to be retained by law.

2. If you have given us permission to contact you for marketing purposes, you agree that we may send you relevant marketing information and promotional offers from Rewards, TFG and our relevant business partners. This applies, but is not limited to, marketing goods and services to you across all marketing channels, including online /e-mail / mail / SMS / MMS / telephonic / social media. We will always give you an option to opt out of future marketing whenever we market to you.

3. Communication may be sent to you regarding updates or changes to Rewards.

4. The personal information that we obtain or collect from you will always be treated as confidential. If we market to you via a third party, we will hold them to strict confidentiality requirements. We will only disclose your personal information to third parties that we do not contract with if we are required to do so by law.

5. We may use your personal information to conduct a credit bureau check for the potential purpose of offering you a TFG account card if you do not already have one.

6. We may use your purchasing information in conjunction with information about you provided by third parties, for market and product analysis, and for the purpose of generating statistical reports for internal and external use. These reports will not contain any personal information that identifies you.

7. By agreeing to these Terms, you specifically authorise us to use your confidential information as set our above.

GENERAL TERMS

1. Please ensure that your personal and contact details are correct and up to date to enable us to offer you Rewards offers and promotions. If your contact details change at any time, please contact TFG Customer Services on 0860 576 576. We will not be held responsible if you do not receive your personalised offers in the event that your personal details have changed and you have not notified us.

2. We will only market and communicate with you via SMS if you have agreed to this and if you have given us a valid cellphone number.

3. Competition draws will occur every 6 months (see competition Terms & Conditions below).

 

GENERAL COMPETITION TERMS AND CONDITIONS

Competition Terms and Conditions

1. This promotional competition is organized by Foschini Retail Group (Pty) Ltd (registration number 1988/007302/07) a subsidiary of The Foschini Group Limited (“TFG”).

2. In these rules, “Promoter” means a person who directly or indirectly promotes, sponsors, organises or conducts the promotional competition, or for whose benefit the promotional competition is promoted, sponsored, organised or conducted, which includes TFG. No director, member, partner, employee, agent of, or consultant to the Promoter or any other person who directly or indirectly controls or is controlled by the Promoter, their advertising agencies, or their spouses, life partners, parents, children, brothers, sisters, business partners or associates, may enter this promotional competition. This also applies to a person who is a supplier of goods or services in connection with this promotional competition.

3. All participants must be resident in South Africa.

4. Should the law or any authority terminate this promotional competition, no notice of termination shall be required. In such event, all participants waive any rights and acknowledge that they shall have no claim, of any nature whatsoever against TFG, its directors, agents or employees as a result of the termination. Further, TFG reserves the right to vary, postpone, suspend or cancel the competition and any prizes which have not yet been drawn, or any aspect thereof, without notice at any time and for any reason whatsoever that TFG deems is reasonable at the time.

5. By entering the competition you agree and understand that you may win a prize and that there is no guarantee that you will win a prize.

6. The competition is open to registered Reward customers who make a qualifying purchase as stipulated on their Reward voucher.

7. In some cases, there will be 1 winner per prize stipulated. In other cases, there will be 20 winners of Shoprite Checkers vouchers, 10 winners of TFG shopping sprees, 10 winners of fashion gift cards, 5 winners of seasonal wardrobes, 30 winners of Airtime and 2 winners of @home gift cards.

8. Prizes are not transferable, may not be deferred or exchangeable for cash or otherwise.

9. If any taxes, levies, duties or any charges whatsoever are levied on a prize by any competent authority, the winner will be liable for these and the prize value will not be increased to compensate for such charges.

10. This competition will commence on 1 April 2018 and ends 15 November 2018.

11. Winner/s will be randomly drawn at TFG Head Office in Parow East, Cape Town, within two weeks after closing date from eligible entrants in the presence of an independent Accountant /Auditor /Attorney. Winners will be contacted telephonically. If we cannot contact a winner after 2 attempts have been made to reach him/her on their chosen contact number, and either the call is not answered or the call goes directly to voicemail, the prize will be forfeited and a new winner will be re-drawn.

12. The winner’s name and/or photo will be published on the rewards web and mobisites. The winner will be given the opportunity to agree or not to agree to the publication of their image.

13. The decision of the competition conductor as to the winners is final and there will be no correspondence.

14. To the extent that a license (e.g. driver’s licence) or permission (e.g. by a parent/guardian) is required in order to accept or use a prize, the winner must produce such licence or permission for inspection by TFG prior to receiving the prize. If the winner does not or is unable to do so, the prize will be forfeited and another winner will be drawn under the same terms and conditions

15. By accepting a prize or by entering this competition, you hereby indemnify TFG, it’s directors, agents, employees and the promoters / sponsors against any damages of any nature whatsoever that anyone may suffer as a result of the prize/s and/or this competition, including consequential damages and economic loss.

16. Failure to comply with these rules or the terms of acceptance of a prize by a winner will be deemed to be a rejection of the prize and the winner will then be disqualified from receiving the prize.

TFG Rewards #winterwithroxy Competition

Terms and Conditions

 

  1. Who is the organizer: This competition is organized and run by The Foschini Group (Pty) Ltd (hereinafter referred to as “the Promoter”).

 

2.      Who Can Enter: The competition is open for entry to all residents of South Africa that are aged 18 years and older, subject to the conditions below.

 

  1. The law: This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

 

  1. Inclusion: directors, members, partners, employees, agents of, or consultants to The Foschini Group (Pty) Ltd and/or its subsidiaries including the Promoter, their promotional partners and printers, their advertising and promotional agencies, suppliers of goods or services in connection with this competition or any other person who directly or indirectly controls or is controlled by The Foschini Group (Pty) Ltd and/or the Promoter or marketing service providers in respect of this competition, or any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, business partners, or associates of a director, employee or agent of, a consultant to the Promoter are eligible to participate or enter this competition. The competition is not open for entry by or on behalf of a legal entity.

 

  1. Competition Period: The competition runs on 18 April 2018 and will end on 29 April 2018.

 

  1. How do I participate and enter? To participate and enter the competition, consumers need to comment on the #winterwithroxy competition posts posted on the TFG (The Foschini Group) Facebook page on 18 and 24 April with what their favourite TFG retail brand is using the hashtag #winterwithroxy. 5 winners will be selected and will win their winter wardrobe to the value of R5000 in the form of a gift card that will be delivered to them by post or electronically.

 

  1. Winners: The 5 winners will be extracted on 2 May 2018 and the TFG gift card will be distributed by post, electronically or via SMS by 4 May by The Foschini Group.

 

8.      eGift Card: The eGift Card can be used at any TFG outlet and online at the TFG eMall. The consumer can purchase for the said amount or less i.e. point of sale value is R350, the consumer can use their eGift card for R1000 and have R650 left to spend at another time and in another outlet. A new eGift card will be issued if the full value is not utilized in one purchase. Gift Cards will expire 3 years after the last transaction. Each time a Customer transacts with their Gift Card, the 3 year countdown starts again. Gift Cards can only be purchased and redeemed in South African TFG stores.

 

9.      Plastic gift card: The gift card can be used at any TFG outlet. The consumer can purchase for the said amount or less i.e. point of sale value is R350, the consumer can use their eGift card for R1000 and have R650 left to spend at another time and in another outlet. Change for any value remaining on a remaining gift cannot be given. Gift cards cannot be exchanged for cash. Gift Cards are treated as cash and therefore lost or stolen Gift Cards will not be replaced, unless the customer reports it lost or stolen at his / her closest branch or calls Customer services on 0860 576 576.  The Gift Card must be blocked immediately and will only be replaced if the value has not been redeemed. Plastic gift cards cannot be purchased or redeemed at any online store. Gift Cards will expire 3 years after the last transaction. Each time a Customer transacts with their Gift Card, the 3 year countdown starts again. Gift Cards can only be purchased and redeemed in South African TFG stores.

 

  1. TFG is not responsible for the loss or re-issuing of a new gift card.

 

  1. The winner’s may be asked to participate in marketing activities as well as promotional elements that may be associated with the competition, including having his/her photograph taken, but he/she will be entitled to decline to do so.

 

  1. Unclear, illegible or incorrect information provided by the consumer will be declared as invalid and will result in the consumer’s entry becoming invalid.

 

  1. Should technical failures result in an invalid promotional entry, The Foschini Group (Pty) Ltd will not be held liable.

 

  1. The Foschini Group (Pty) Ltd reserves the right to substitute the prize with an alternative prize of the same commercial value should a situation arise that is beyond The Foschini Group control.

 

  1. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without notice or liability. The Promoter and The Foschini Group (Pty) Ltd cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party.       Participants of this competition agree that the Promoter and The Foschini Group (Pty) Ltd will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.

 

  1. The Foschini Group (Pty) Ltd reserves the right to extend, shorten or suspend the time period of the Competition whenever it should so choose for technical, commercial, or operational reasons, or for the greater public good, or due to a “force majeure” or generally for any reason whatsoever within its sole discretion, as long as the participants are notified in a manner that is expedient according to its best ability.

 

  1. The Foschini Group (Pty) Ltd reserves the right to terminate this promotion and/or competition immediately at any stage, whether required as a result of changes in legislation, or if required by any national, provincial or municipal authority, or within the sole discretion of the company for any reason whatsoever. Notice of such termination shall be published on the competition website. In such an event, all participants waive any rights that they may have/purport to have in terms of this competition, and acknowledge that they will have no recourse against the organisers whatsoever.

 

  1. The Competition, its prizes, and any rules / conditions surrounding it may be amended by reasonable notification at any time during the competition, and will be applied and interpreted at the sole discretion of The Foschini Group (Pty) Ltd.

 

  1. Such altered rules and prizes shall become effective immediately after being altered or on such date as may be determined by The Foschini Group (Pty) Ltd.

 

 

  1. No entrants shall have any recourse against The Foschini Group (Pty) Ltd or the Promoter as a result of the alterations of the rules or prizes.

 

  1. Subject to the provisions of the Consumer Protection Act, the prize winner accepts the prize at his/her own risk. The winner will be required to sign a form of acceptance when claiming the prize.

 

  1. The Foschini Group (Pty) Ltd shall not be liable for any damage, death, loss or injury resulting from the delivery and transportation of the prize.

 

  1. The Foschini Group (Pty) Ltd shall not be liable for any technical faults of the prize(s).

 

  1. By entering this competition consumers/participants are agreeing to the aforementioned terms and conditions and hereby agree to have their particulars published in relevant media as well as to receive future promotional advertising.

 

  1. The judges’ decision is final and binding, no correspondence will be entered into.

 

  1. By entering this competition all consumers/participants agree to be bound by these terms and conditions, which will be interpreted by the organisers and the organisers’ decision regarding any decision will be final and binding and no correspondence will be entered into.

 

PROMOTIONAL COMPETITION RULES FOR TFG’ FATHER’S DAY COMPETITION

1.     This promotional competition is organised by Foschini Retail Group (Pty) Ltd (registration number 1988/007302/07) a subsidiary of The Foschini Group Limited (“TFG”).

2.     In these rules, “Promoter” means a person who directly or indirectly promotes, sponsors, organises or conducts the promotional competition, or for whose benefit the promotional competition is promoted, sponsored, organised or conducted, which includes TFG. No director, member, partner, employee, agent of, or consultant to the Promoter or any other person who directly or indirectly controls or is controlled by the Promoter, their advertising agencies, or their spouses, life partners, parents, children, brothers, sisters, business partners or associates, may enter this promotional competition.  This also applies to a person who is a supplier of goods or services in connection with this promotional competition.

3.     All participants must be resident in South Africa, Namibia and Zambia and be over the age of 18 years.

4.     Should the law or any authority terminate this promotional competition, no notice of termination shall be required. In such event, all participants waive any rights and acknowledge that they shall have no claim, of any nature whatsoever against TFG, its directors, agents or employees as a result of the termination. Further, TFG reserves the right to vary, postpone, suspend or cancel the competition and any prizes which have not yet been drawn, or any aspect thereof, without notice at any time and for any reason whatsoever that TFG deems is reasonable at the time.

5.     By entering the competition you agree and understand that you may win a prize and that there is no guarantee that you will win a prize.

6.     The competition is open to all TFG customers who purchase a TFG gift card between 13th and 17th June 2018, on condition that:

a.     They must swipe their Rewards or TFG account card in-store when making their TFG gift card purchase; or

b.     For TFG online customers, they must sign into their online profile when they purchase their TFG gift card online in order to be eligible for the competition.

7.     There will be 10 winners, who will each win a TFG gift card worth R500 (five hundred rand).

8.     Winner/s will be randomly drawn at TFG Head Office in Parow East, Cape Town, on 29 June 2018, from eligible entrants, in the presence of an independent Auditor. Winners will be contacted telephonically. If we cannot contact a winner after 2 attempts have been made to reach him/her on their chosen contact number, and either the call is not answered or the call goes directly to voicemail, the prize will be forfeited and a new winner will be re-drawn.

9.     The prizes will be distributed by electronically via email or SMS before by 6 July 2018.

10.   The prizes:

a.     TFG eGift Cards: The eGift Card can be used at any TFG outlet and online at the TFG eMall. The winner can purchase for the amount of the eGift Card or less i.e. if point of sale value is R350, the consumer can use their eGift card for R500 and have R150 left to spend at another time and in another outlet. A new eGift card will be issued if the full value is not used in one purchase. eGift Cards will expire 3 years after the last transaction. Each time a winner transacts with their eGift Card, the 3 expiry period commences afresh.

11.   TFG is not responsible for the loss or re-issuing of a Gift Card.

12.   .Prizes are not transferable, may not be deferred or exchangeable for cash or otherwise.

13.   The winners may be asked to participate in marketing activities as well as promotional elements that may be associated with the competition, including having his/her photograph taken, but he/she will be entitled to decline to do so.

14.   The decision of the competition conductor as to the winners is final and there will be no correspondence.

15.   By accepting a prize or by entering this competition, you hereby indemnify TFG, it’s directors, agents, employees and the promoters / sponsors against any damages of any nature whatsoever that anyone may suffer as a result of the prize/s and/or this competition, including consequential damages and economic loss.

16.   Failure to comply with these rules or the terms of acceptance of a prize by a winner will be deemed to be a rejection of the prize and the winner will then be disqualified from receiving the prize.