Get rewards every time you shop

TERMS AND CONDITIONS FOR TFG’S  REWARDS & MORE PROGRAMME:

ACCEPTANCE

1. The Foschini Group’s (“TFG”) Rewards & More Programme (“Rewards”) is a customer rewards programme providing benefits to customers of TFG.

2. Rewards may only be used in accordance with these terms and conditions (“Terms”).

3. These Terms may be updated from time to time. Please visit our website at www.tfg.co.za for the latest Terms. You will be bound by any updated Terms.

4. We reserve the right to cancel the Rewards programme at any time. In such an event, we will honour all valid, non-expired Vouchers.

5. Vouchers will be issued in our sole discretion. We do not guarantee what Voucher you will receive, and you may not request a different Voucher, or obtain a second Voucher at the time of purchase.

ELIGIBILITY FOR REWARDS

1. TFG account card holders are automatically registered on Rewards.

2. Cash customers who wish to become a member of Rewards must be 18 years or older, and must provide us with all requested relevant information.

3. Rewards is currently offered, or will be offered, in selected TFG stores throughout Africa, and is managed by the following companies:

a) South Africa - Foschini Retail Group (Pty) Ltd, Registration No. 1988/007302/07
b) Namibia - Fashion Retailers (Pty) Ltd, Registration No. 821
c) Botswana - Foschini (Botswana) (Pty) Ltd, Registration No.811/1970
d) Lesotho - Foschini (Lesotho) (Pty) Ltd, Registration No.80/56
e) Swaziland - Foschini (Swaziland) (Pty) Ltd, Registration No. 117/1980
f) Zambia – Fashion Retailers (Zambia) Limited – Registration No. 84431
g) Ghana – The Foschini Group Ghana Limited – Registration No. CS323952013
h) Kenya – The Foschini Group Kenya Limited – Registration No. CPR/2015/189517.

HOW CASH CUSTOMERS CAN JOIN REWARDS

1. Registration for non-account holders is quick and simple:

a. register at the till point of any TFG store, collect your cash Rewards card and activate immediately or;
b. register online at https://www.tfg.co.za/rewards-and-more and collect your card in store to activate.

2. Joining is free, and no annual membership fee is required.

RULES ON EARNING REWARDS BENEFITS

1. Rewards in the form of a promotional voucher (“Voucher”) will be earned at the following TFG stores (not all stores trade in each country): @home, @home livingspace, American Swiss, Charles & Keith, Donna, Duesouth, Exact, Fabiani, The Fix, Foschini, G-Star Raw, Hi, Markham, Mat & May, Foschini Kids, Next Kids, Collette, Sodabloc, Sportscene, Sterns, and Totalsports. We reserve the right to add or remove any TFG store/s participating in Rewards in our sole discretion.

2. You will earn a Voucher every time you buy in store or online:

a. to earn a Voucher in store, swipe your TFG account card or cash Rewards card (collectively called the “Card”), or provide your ID number at the till point (for cash purchases only).
b. to a earn Vouchers online, sign up/register on TFG.co.za or any TFG brand’s website using your cash Rewards card number to link your cash Rewards card to your profile, and ensure that you are logged into this profile when making any online purchases.TFG account customers will automatically earn Vouchers on online purchases using their TFG account card.

3. Vouchers are earned every time that you make a purchase in a TFG store and the Voucher is redeemable on your next purchase.

4. Vouchers will be:

a. loaded on your Card; and
b. sent to you by SMS; and
c. printed on your till slip at store purchases.

5. When a store is off-line, we will send you a SMS voucher once the store is on-line again, or you can view your Voucher at the till point, or on the TFG app.

6. If exclusive Rewards promotional offers are available in store, these will be available to you at the time of making your purchase, and any discount value, if applicable, will be split across all qualifying items on promotion.

7. You will not receive a Voucher:

a. if you have already received a Voucher from the same TFG brand in the last 24 hours; or
b. if you are purchasing on lay-by.

RULES ON THE USE OF REWARDS BENEFITS

1. Vouchers can be redeemed by requesting the staff at the till point to apply any Vouchers linked to your Card, or alternatively by supplying them with a Voucher number.

2. Vouchers may:

a. only be redeemed in the country of issue;
b. only be used once and only one Voucher may be redeemed per purchase;
c. not be accumulated, and multiple Vouchers may not be used for one purchase;
d. not be used when purchasing the following goods, unless specifically indicated on your till slip:

i. marked down or discounted items;
ii. airtime, cellular or navigational items;
iii. TFG gift cards;
iv. service items (e.g. repairs).

4. A Voucher is not refundable if you return the product that was purchased with the Voucher. However, if you want to exchange an item, the store manager may use his/her discretion to allow you to do so without losing the benefit of your Voucher.

5. All Vouchers have expiry dates that will not be extended. If you do not use the Voucher before the expiry date you will lose the benefit of the Voucher.

6. You may receive a reminder SMS when a Voucher is about to expire.

7. Vouchers may only be redeemed with the Card that they are linked to.

LOST VOUCHER

1. Most vouchers cannot be lost as they are loaded to your card. Any Vouchers not loaded to your card can be viewed by SMS’ing your ID number to 42909.

2. Lost Vouchers for free gifts and services or for external suppliers outside of TFG cannot be replaced.

3. Stolen (used) Vouchers unfortunately cannot be replaced.

LOST CARDS

1. Lost or stolen cash Rewards cards can be replaced in-store for a fee, which fee must be paid in full before a new cash Rewards card can be issued and further Rewards can be earned or redeemed.

2. Cash Rewards customers need not replace a lost card if they do not wish to as they can provide their ID number at a till point and still earn and redeem Vouchers.

YOUR PERSONAL INFORMATION

1. Your personal information:

a. is collected for the purpose of administering the Rewards Programme, and will only be shared with companies outside of TFG as set out below;
b. will never be given by TFG to any company that is not part of TFG unless we are marketing to you via a third party;
c. will only be kept for as long as it’s required to be retained by law.

2. If you have given us permission to contact you for marketing purposes, you agree that we may send you relevant marketing information and promotional offers from Rewards, TFG and our relevant business partners. This applies, but is not limited to, marketing goods and services to you across all marketing channels, including online /e-mail / mail / SMS / MMS / telephonic / social media. We will always give you an option to opt out of future marketing whenever we market to you.

3. Communication may be sent to you regarding updates or changes to Rewards.

4. The personal information that we obtain or collect from you will always be treated as confidential. If we market to you via a third party, we will hold them to strict confidentiality requirements. We will only disclose your personal information to third parties that we do not contract with if we are required to do so by law.

5. We may use your personal information to conduct a credit bureau check for the potential purpose of offering you a TFG account card if you do not already have one.

6. We may use your purchasing information in conjunction with information about you provided by third parties, for market and product analysis, and for the purpose of generating statistical reports for internal and external use. These reports will not contain any personal information that identifies you.

7. By agreeing to these Terms, you specifically authorise us to use your confidential information as set our above.

GENERAL TERMS

1. Please ensure that your personal and contact details are correct and up to date to enable us to offer you Rewards offers and promotions. If your contact details change at any time, please contact TFG Customer Services on 0860 576 576. We will not be held responsible if you do not receive your personalised offers in the event that your personal details have changed and you have not notified us.

2. We will only market and communicate with you via SMS if you have agreed to this and if you have given us a valid cellphone number.

3. Competition draws will occur every 6 months (see competition Terms & Conditions below).

 

GENERAL COMPETITION TERMS AND CONDITIONS
 
1.     This promotional competition is organised by Foschini Retail Group (Pty) Ltd (registration number 1988/007302/07) a subsidiary of The Foschini Group Limited (“TFG”). 
2.     In these rules, “Promoter” means a person who directly or indirectly promotes, sponsors, organises or conducts the promotional competition, or for whose benefit the promotional competition is promoted, sponsored, organised or conducted, which includes TFG. No director, member, partner, employee, agent of, or consultant to the Promoter or any other person who directly or indirectly controls or is controlled by the Promoter, their advertising agencies, or their spouses, life partners, parents, children, brothers, sisters, business partners or associates, may enter this promotional competition. This also applies to a person who is a supplier of goods or services in connection with this promotional competition. 
3.     All participants must be resident in South Africa. 
4.     Should the law or any authority terminate this promotional competition, no notice of termination shall be required. In such event, all participants waive any rights and acknowledge that they shall have no claim, of any nature whatsoever against TFG, its directors, agents or employees as a result of the termination. Further, TFG reserves the right to vary, postpone, suspend or cancel the competition and any prizes which have not yet been drawn, or any aspect thereof, without notice at any time and for any reason whatsoever that TFG deems is reasonable at the time. 
5.     By entering the competition you agree and understand that you may win a prize and that there is no guarantee that you will win a prize. 
6.     The competition is open to registered Reward customers who make a qualifying purchase as stipulated on their Reward voucher. 
7.     In some cases, there will be 1 winner per prize stipulated. In other cases, there will be 4 winners of Shoprite Checkers vouchers, 4 winners of TFG shopping sprees, 10 winners of fashion gift cards, 5 winners of seasonal wardrobes, 5 winners of a year’s worth of fine fragrances and 5 winners of Colette gift cards. 
8.     Prizes are not transferable, may not be deferred or exchangeable for cash or otherwise. 
9.     If any taxes, levies, duties or any charges whatsoever are levied on a prize by any competent authority, the winner will be liable for these and the prize value will not be increased to compensate for such charges.
10.    This competition will commence on 1 October 2016 and ends 31 March 2017.
11.    Winner/s will be randomly drawn at TFG Head Office in Parow East, Cape Town, within two weeks after closing date from eligible entrants in the presence of an independent Accountant /Auditor /Attorney. Winners will be contacted telephonically. If we cannot contact a winner after 2 attempts have been made to reach him/her on their chosen contact number, and either the call is not answered or the call goes directly to voicemail, the prize will be forfeited and a new winner will be re-drawn. 
12.    The winner’s name and/or photo will be published on the Rewards web and mobisites. The winner will be given the opportunity to agree or disagree to the publication of their image. 
13.    The decision of the competition conductor as to the winners is final and there will be no correspondence. 
14.    To the extent that a license (e.g. driver’s licence) or permission (e.g. by a parent/guardian) is required in order to accept or use a prize, the winner must produce such licence or permission for inspection by TFG prior to receiving the prize. If the winner does not or is unable to do so, the prize will be forfeited and another winner will be drawn under the same terms and conditions 
15.    By accepting a prize or by entering this competition, you hereby indemnify TFG, its directors, agents, employees and the promoters / sponsors against any damages of any nature whatsoever that anyone may suffer as a result of the prize/s and/or this competition, including consequential damages and economic loss. 
16.    Failure to comply with these rules or the terms of acceptance of a prize by a winner will be deemed to be a rejection of the prize and the winner will then be disqualified receiving the prize.